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A short guide for dapurweb clients: managing website content, accounts, domain email, hosting, and how to ask for help.

Last updated 14 November 2026

This guide is for clients whose websites or apps we build and maintain. If something is not covered here, contact our team on WhatsApp +62 811-264-0811 or by email at marketing@dapurweb.com.

Managing website content

  • Sign in to the admin panel with the address and account we gave you at handover.
  • Text, images, articles, and contact details can be changed directly in the admin panel; changes appear once you save.
  • In articles, use Heading 2 (H2) for subheadings so the table of contents is built automatically and the article is easy for Google to read.
  • Use JPG, PNG, or WebP images. Large images should be at least 1,200 pixels wide with a file size under 2 MB, so pages stay fast.

Accounts and security

  • Create one account for each person who manages the website, and do not share a single account.
  • Use long passwords that differ from your other accounts. Keep them in a password manager if you can.
  • When a team member leaves, delete their account or change its password.
  • We never ask for your password by WhatsApp or email. If you receive such a request, ignore it and let us know.

Email on your own domain

Email on your company domain can be read in webmail or added to an email app such as Gmail, Outlook, or Apple Mail. Use IMAP for incoming mail and SMTP for outgoing mail, with the server details we sent at activation. If your emails often land in recipients' spam folders, contact us to check the SPF, DKIM, and DMARC settings.

Domain and hosting

  • Your domain is registered in your company's name. Keep the domain owner's contact details up to date so renewal notices are not missed.
  • Renew your domain and hosting before they expire. An expired domain can stop both the website and email from working.
  • Do not change DNS settings without checking with us, since a small mistake can make the website or email unreachable.

Asking for help

To get an issue handled quickly, include the following when you report it:

  • The address of the page with the problem.
  • What you did, what happened, and what should have happened.
  • A screenshot, plus the device and browser you used.
  • When it happened, especially if the problem comes and goes.

Reports can be sent on WhatsApp +62 811-264-0811 or by email at marketing@dapurweb.com. We reply during working hours.