Online store and e-commerce website development

Frequently asked questions

• What is an online store development service?

  An online store development service builds your own sales website, complete with a product catalog, shopping cart, payments, and shipping. Customers can order and pay directly on your website, without going through a middleman.

• Why do I need my own online store?

  Your own online store gives you full control over prices, presentation, and customer data. There's no commission on each sale, and your products aren't displayed next to competitors as they are on marketplaces.

• What's the difference between my own online store and selling on a marketplace?

  Marketplaces come with ready-made buyers, but they charge commission, control how products are displayed, and the customer data doesn't belong to you. Your own online store is the opposite: you need to bring in visitors, but all control and margin are yours.

• Should I leave the marketplaces once I have my own store?

  There's no need to. Marketplaces remain effective for reaching new buyers, while your own store suits customers who already know your brand and prefer to buy direct. Both can run side by side.

• What kind of business is suited to an online store?

  Almost any business that sells products, from fashion, packaged food, and homeware to building materials. Online stores also suit distributors that handle regular orders from resellers.

• Does dapurweb have experience building online stores?

  We have delivered more than 300 websites since 2003, including online stores for retail and building-material businesses. That experience means we understand the problems that usually only appear once a store is running, such as managing stock and product variants.

• Can I see examples of online stores built by dapurweb?

  Yes. Some of the online stores we've built are on the Portfolio page, and we can show other examples from specific sectors during the consultation.

• How does dapurweb build an online store?

  It starts with a consultation to understand your products and how you sell, followed by designing the shopping flow and layout, development with payment and courier integration, transaction testing, and finally launch with training for your team on running the store.

• How long does it take to build an online store?

  It depends on the number of products, the complexity of variants, and the integrations required. After the consultation, we share a full schedule with its stages.

• I have a lot of products. Do they have to be entered one by one?

  No. If your product data is already in a spreadsheet, we can import it all at once, including prices, stock, and variants.

• What do I need to prepare for an online store?

  Product data with prices and stock, product photos, information on shipping areas, a bank account for receiving payments, and your returns policy if you have one.

• Which payment methods can be used?

  The methods commonly used in Indonesia, including bank transfer, virtual account, e-wallets, QRIS, and credit cards. The options available depend on the payment gateway you use.

• Can the online store connect to shipping services?

  Yes. Shipping costs can be calculated automatically from the buyer's address and the weight of the goods, and tracking numbers can be sent to buyers.

• Will the online store be responsive?

  Yes. Most people shop on their phones, so the whole buying journey, from browsing products to paying, is designed and tested primarily for mobile screens.

• Can the online store manage stock automatically?

  Yes. Stock goes down automatically with every order, and you can receive alerts when a product is running low.

• Can I offer discounts, coupons, and free shipping?

  Yes. Promotions can be set up yourself through the admin panel, including how long they run and any minimum purchase.

• Is the online store SEO friendly?

  Yes, in terms of structure. Each product page has an editable address, title, and description, so your products have a chance of appearing in Google search results. Improving rankings for specific keywords is further work done through our SEO Services.

• Can stock be synchronized with marketplaces?

  Yes, through third-party services that connect your online store with marketplaces. We help choose and set up the right one for the marketplaces you use.

• Is customer and transaction data secure?

  The online store uses an SSL certificate to encrypt data, and payments are processed by the payment gateway, so card details are never stored on your website.

• How much does an online store cost?

  The cost depends on the number of products, the complexity of the features, and the integrations required. After the consultation, we send a proposal setting out the full scope of work.

• Are there fees per transaction?

  Not from us. Any per-transaction fees come from the payment gateway, according to the rates of the provider you choose.

• What are the payment terms for building an online store?

  Payment will be made in stages according to the terms agreed upon in the proposal. Typically, a portion is paid at the beginning of the project as a down payment (DP), with the remaining balance paid once the online store is ready to go live.

• Will I be trained to manage the online store?

  Yes. At handover, we train your team to manage products, process orders, and read sales reports.

• Is there a warranty after the online store is finished?

  Yes. Any issues caused by our development work will be fixed during the warranty period. We provide a minimum 3-month warranty, as by that time the website is usually relatively stable and free from development-related issues. The warranty period can be extended based on mutual agreement.

• Can the online store be expanded later?

  Yes. Features such as loyalty programs, reseller accounts, or integration with an internal stock system can be added as your business grows.