Custom ERP and CRM development for companies

Frequently asked questions

• What is a custom ERP and CRM development service?

  A custom ERP and CRM development service builds a system that connects a company's operations, such as inventory, purchasing, and finance, with customer and sales management, following the processes the company actually uses.

• What is ERP?

  ERP, or Enterprise Resource Planning, is a system that brings data and processes from different parts of a company into one place. With ERP, data entered by one department can be used by another straight away, without being entered again.

• What is CRM?

  CRM, or Customer Relationship Management, is a system for recording and managing relationships with customers, from incoming leads and quotes sent to sales follow-ups and the interaction history of every customer.

• What's the difference between ERP and CRM?

  ERP takes care of the inside of a business, such as inventory, purchasing, production, and finance. CRM takes care of customer relationships, such as leads, quotes, and sales follow-ups. The two complement each other, and their greatest value comes when they're connected.

• Why does a company need ERP?

  As a company grows, data spread across many spreadsheets and separate applications starts causing problems: figures that don't match, duplicated work, and reports that take too long to prepare. ERP brings it all together so decisions are made from the same data.

• Why does a company need CRM?

  Without CRM, customer data usually lives in each salesperson's phone and notes. When that person leaves, the customer history leaves with them. CRM makes sure every lead is followed up and the data stays with the company.

• Should we build ERP or CRM first?

  It depends on where the biggest bottleneck is. If the main problems are stock and financial records, start with ERP. If leads are often missed and sales follow-ups aren't tracked, start with CRM. The two can be connected later.

• How is a custom system different from off-the-shelf ERP or CRM?

  Off-the-shelf ERP and CRM come with built-in workflows the company has to follow, while a custom system is built around the company's own processes. Each has its place, and if off-the-shelf software suits you better, we'll tell you.

• Which modules does an ERP include?

  Usually inventory, purchasing, sales, finance, and reporting. Depending on your needs, modules for production, human resources, assets, or projects can be added. We only build the modules you actually need.

• Which features does a CRM include?

  Usually lead and customer records, sales stages, quotes, follow-up reminders, interaction history, and sales team performance reports. The features are shaped around the way your team sells.

• Are ERP and CRM only for large companies?

  No. Mid-sized companies often benefit the most, because they're at the stage where manual processes start to struggle but they don't yet have an adequate system.

• Does dapurweb have experience building ERP and CRM systems?

  We have delivered more than 300 websites for many sectors since 2003, including manufacturing and retail, the two sectors that most often need systems like these. Our approach always starts with mapping processes, not with a feature list.

• How does dapurweb make sure the system fits our processes?

  Through business process mapping carried out with your team before development begins. The mapping is approved first and becomes the reference for all development.

• How does dapurweb build a custom ERP and CRM?

  It starts with business process mapping, followed by designing modules and data flows, phased development module by module, testing with users, data migration, training, and support throughout the transition.

• How long does it take to build an ERP or CRM?

  It depends on the number of modules and processes covered. We almost always recommend a phased approach, starting with the most urgent area, so the system can be used sooner.

• Can the system be rolled out in phases, module by module?

  Yes, and that's the approach we recommend most. Rolling out every module at once increases the risk of disrupting operations, while a phased rollout gives your team time to adjust.

• What about our existing data?

  Existing data, including customer lists in spreadsheets, can be migrated as long as the format is still readable. Data cleanup is usually a separate piece of work, and we explain its scope from the start.

• What if our team struggles to adapt to the new system?

  This is the biggest risk in any ERP or CRM project, and it isn't a technical one. That's why training and support during the transition are included in the scope of work, not treated as extras.

• Can the system be accessed from outside the office?

  Yes. A web-based system can be accessed from anywhere through a browser, including by sales staff in the field on their phones, with appropriate security and access rights.

• Can the system connect to accounting software or marketplaces?

  Usually, yes, as long as those applications offer an integration route. We check the integration options during the mapping stage.

• Can the CRM connect to WhatsApp?

  Yes, through the WhatsApp Business Platform, so conversations with customers can be recorded in the CRM. Using the platform involves messaging fees at Meta's current rates.

• Can reports be tailored to our format?

  Yes. Reports are built to match the format your management uses, so they no longer need to be rebuilt by hand every period.

• How are access rights and audit trails handled?

  Each user is given access rights according to their role, and every important data change is recorded with the user's name and the time, so it can be traced at any point.

• How is customer data protected?

  Customer data in a CRM is personal data protected under Indonesia's Law No. 27 of 2022 on Personal Data Protection. On the technical side, we design the system with restricted access, encrypted connections, and audit trails, making it easier for you to meet your obligations as a data controller.

• Where is the system's data stored?

  Data can be stored on cloud servers or on your company's own servers, according to your policy. Server setup can be handled through our Server Installation service.

• How much does a custom ERP and CRM cost?

  The cost depends on the number of modules, the complexity of the processes, and data migration needs. After process mapping, we provide an estimate that sets out the scope of each module.

• Are there per-user license fees?

  There are no per-user license fees from us, because the system belongs to your company. Ongoing costs are generally just for servers and maintenance.

• What are the payment terms for a custom ERP and CRM?

  Payment will be made in stages according to the project milestones agreed upon. Typically, a portion is paid upfront as a down payment (DP), with the remaining balance paid once the ERP/CRM application is ready for use.

• Who owns the system and its data?

  Your company does. The source code, the system, and all data, including customer data, belong to you.

• Is there support once the system is running?

  Yes. In addition to fixing issues caused by our development work during the warranty period, ongoing support and further development are available through our Maintenance & Support service. We provide a warranty period of 3–12 months after the application launch, depending on the complexity of the system.

• Can the system be expanded later?

  Yes. New modules can be added as your needs grow, including adding CRM to an ERP that's already running or the other way around, without rebuilding from scratch.