Managed hosting and domain registration

Frequently asked questions

• What is hosting?

  Hosting is the service that makes a website accessible on the internet. All of a website's files, images, and databases are stored on a hosting server and delivered to visitors each time a page is opened.

• What is a domain?

  A domain is a website's address, for example yourcompany.co.id. Domains are registered for a set period and need to be renewed regularly to remain yours.

• What is managed hosting?

  Managed hosting is hosting where setup, security, and monitoring are handled by the provider rather than by you. You focus on your business while the technical side of the server is handled by people who understand it.

• Why should hosting be managed by the same team that builds the website?

  When something goes wrong, you don't have to act as the go-between for a hosting provider and a developer who each blame the other. A team that understands both the website and the server can find and fix the cause straight away.

• What's the difference between a .co.id and a .com domain?

  A .co.id domain is reserved for business entities operating in Indonesia and requires documents to register, so it carries more trust with local customers. A .com domain is more general and can be registered by anyone without documents.

• What are the requirements for registering a .co.id domain?

  Under PANDI policy, registering a .co.id domain requires a Business Identification Number (NIB) and the ID of the person responsible. If the domain name relates to a brand, a trademark certificate or authorization letter from the trademark holder is also required.

• Does dapurweb have experience managing hosting?

  We have looked after client websites since 2003, including managing the servers and hosting they run on. Because we also build the websites, problems can be handled without coordinating with anyone else.

• Can I use dapurweb hosting without having dapurweb build my website?

  Yes, although the biggest benefit comes from having a team that understands both the website and the server. A website built elsewhere will be reviewed before it's moved.

• How does hosting with dapurweb work?

  It starts with a consultation to understand your website's needs, followed by choosing suitable hosting specifications, setting up the server and SSL certificate, then installing or moving the website and testing it.

• How do I move my hosting from another provider?

  Hosting moves are handled through our Website Migration service, planned so downtime is as short as possible and company email isn't interrupted.

• What do I need to prepare to register a domain?

  The domain name you want along with a few alternatives, the owner's details, and for a .co.id domain, the documents PANDI requires.

• What if the domain name I want is already registered?

  We help check the status of that domain and suggest alternatives that are still available. If a domain related to your brand has been registered by someone else, there's a dispute resolution route under the domain registry's rules.

• Is an SSL certificate included?

  The SSL certificate is installed and renewed automatically, so your website is always accessed over a secure connection and browsers show no warnings.

• How often is the website backed up?

  Backups run regularly and are stored separately from the main server, so the website can be restored if it's damaged or hacked.

• Is there monitoring in case the website goes down?

  Yes. The website is monitored regularly, so problems are spotted and handled before your customers report them.

• Can you set up email on our company domain?

  Yes, for example name@yourcompany.com. We also configure SPF, DKIM, and DMARC, because without them your company email is more likely to land in recipients' spam folders.

• What are SPF, DKIM, and DMARC?

  They are settings that prove an email really was sent from your domain. Major email providers such as Gmail require them, especially for bulk senders, so email without the right settings is more easily marked as spam.

• What if my website needs more capacity?

  Hosting specifications can be upgraded as needed. If your needs outgrow managed hosting, Server Installation is the next step.

• How much do hosting and domains cost?

  Hosting costs depend on the specifications your website needs, while domain costs depend on the extension, such as .co.id or .com. We share the details once your needs are clear.

• Is hosting billed monthly or annually?

  The payment terms depend on the package selected. Typically, payments are made annually.

• Whose name is my domain registered in?

  Your company's, not ours. Domains registered in a vendor's name are one of the hardest problems to untangle when a business wants to change providers.

• What if I forget to renew my domain?

  We monitor domain renewals and remind you before they expire. A domain renewed late risks becoming unreachable, and can even be registered by someone else.

• Can I move my hosting and domain to another provider later?

  Yes. Because the domain is registered in your name, it can be moved at any time, and we help hand over all the data needed.

• Can a foreign company register a .co.id domain?

  A .co.id domain is for business entities operating in Indonesia, and registration requires an NIB. A foreign company without an Indonesian entity generally cannot register one directly, and a .com domain is the usual alternative.